GMS, Inc., is accepting resumes for a Software Support Specialist position, with the opportunity to work remotely.
We are an Employee Stock Owned Company (ESOP). Benefit package includes health insurance, life and long-term disability, paid time off and participation in the GMS Employee Stock Ownership Plan.
Position responsibilities include:
- Provide assistance to GMS clients over the phone, online via chat room, and/or email with GMS Accounting/GMS RLSS software installation and maintenance.
- Provide in-depth QA testing and bug investigation in new software releases.
- Troubleshooting and solving simple to complex software problems reported by GMS clients and IT.
- Educate clients on software use when the client is experiencing trouble with the software or equipment.
- Work closely with the software development team to identify, analyze, and solve software issues.
- Collaborate with Software Support team members and software developers in the design and development of the Accounting and RLSS software.
- There is occasional travel required (normally by air) to GMS training events and team member meetings.
Qualifications required are:
- 2+ years’ experience using the GMS Accounting Software
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
- Knowledge of payroll/accounting principles.
- Always maintain a positive and professional attitude toward clients.
- Working knowledge of Microsoft Access and SQL Server database structures is a plus.
- Possess basic knowledge of revolving loan software is a plus.
If you would like to be considered for this position and become a member of the GMS Team, please email your letter of interest and resume to lisa@gmsactg.com.
